Privacy Policy Mikototo

Mikototo values the privacy of all members and visitors to our platform. This Privacy Policy clearly explains how we handle your personal information when you use our website, mobile app, and all services provided under the mikototo brand.

By registering an account or continuing to use the mikototo platform, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read this document together with Terms and Conditions us for a comprehensive overview of the rights and responsibilities of both parties.

Mikototo collects various types of information depending on how you interact with our platform. The following are the main categories of information we collect:

• Registration Information: Full name, date of birth, identity card number (MyKad), email address and mobile phone number.
• Financial Information: Bank account number, bank name, digital wallet account number (Touch 'n Go, Boost, GrabPay) for deposit and withdrawal purposes.
• KYC Verification Documents: MyKad copy, bank statement, identity verification selfie and other required supporting documents.
• Communication Information: The content of messages you send to our support team via live chat or email.

• Technical Data: IP address, web browser type, operating system, screen resolution, and device language settings.
• Usage Data: Pages visited, time spent on the platform, games played, total wagering amount, and transaction history.
• Cookie Data: Session cookies, preference cookies, and unique device identifiers to enhance the user experience.
• Location Data: General location information based on IP address for compliance and jurisdiction verification purposes.

Mikototo uses the information collected for legitimate and specific purposes. We will not use your data for unrelated purposes without your prior consent.

• Account Management: Creating, verifying, and maintaining your member account, including the KYC process required by our licensing authorities.
• Transaction Processing: Processing deposits, withdrawals, and all financial activities related to your account securely and accurately.
• Platform Security: Detecting and preventing fraud, money laundering, multiple account usage, and any activity that violates our Terms of Service.
• Customer Support: Responding to inquiries, resolving complaints, and providing technical assistance to members across various support channels.
• Service Improvement: Analyzing usage patterns to improve the platform interface, speed, and overall user experience.
• Marketing Communications: Sending promotional information, exclusive offers, and platform updates — only to members who have given their consent.
• Legal Compliance: Fulfilling reporting obligations to relevant authorities as required by law.

Mikototo does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are limited situations where we need to share your information with the following parties:

We work with selected companies that help us operate the platform, including payment gateway providers, licensed game providers, data analytics platforms, and cloud infrastructure providers. All these partners are bound by strict confidentiality agreements and are only permitted to use your data for the specified service purposes.

Mikototo may disclose your personal information to government authorities, law enforcement, or regulatory bodies when we are required to do so by law, court order, or our gaming licence requirements. Any such disclosure will be made only to the extent necessary.

Should mikototo be involved in a merger, acquisition or asset sale, user information may be transferred as part of that transaction. You will be notified in advance through a clear notice on our platform before any such transfer takes place.

Mikototo implements multiple layers of technical and organizational protection to ensure your personal data remains secure at all times. We take data security very seriously and continuously update our protective measures in line with the latest cybersecurity developments.

• 256-bit SSL Encryption: All communications between your browser and the mikototo server are protected by military-grade SSL encryption that cannot be compromised.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an added layer of security when logging in to their account.
• 24/7 Monitoring: Our security team monitors the platform around the clock to detect any suspicious activity or unauthorised access attempts.
• Secure Data Storage: All data is stored on secure servers with strict access controls. Passwords are stored in hashed form that cannot be decrypted.
• Periodic Security Reviews: We conduct regular penetration testing and security audits by independent third parties to ensure system integrity.

Mikototo uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the mikototo platform, including the ability to stay logged in.

As a mikototo member, you have certain rights regarding your personal data. We respect these rights and will process every request seriously within a reasonable timeframe.

Mikototo retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by law and our gaming licence obligations.

• Active Account Data: Retained for the duration your account is active and up to 5 years after account closure for audit compliance purposes.
• Transaction Records: Retained for a minimum of 7 years in accordance with applicable financial and tax legal requirements.
• Communication Records: Live chat and email logs are retained for 2 years for quality control and dispute resolution purposes.
• Technical Log Data: Server and access logs are retained for 90 days for security and technical troubleshooting purposes.
• KYC Documents: Retained for the period stipulated by the licensing authority, typically 5 to 10 years.

When the retention period expires or when data is no longer needed, mikototo will securely delete or destroy that data using industry-approved methods.

The mikototo platform may contain references to third-party services such as game providers, payment processors and technical support tools. While we select our partners carefully, each third party maintains its own privacy policy separate from mikototo.

Mikototo is not responsible for the privacy practices or content of any third-party services. We encourage you to read the privacy policy of each provider that interacts with your account, particularly the payment gateway providers you use for deposits and withdrawals.

Mikototo services are exclusively for individuals aged 18 years and above. We do not intentionally collect, store, or process personal information from individuals who are under age.

Should we suspect or discover that information belonging to an underage individual has been collected without our knowledge, we will promptly take action to delete that information and close the associated account. Parents or guardians who believe their child may have registered on this platform are encouraged to contact us immediately.

Mikototo reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Members will be notified of any material changes through:

• In-platform notification upon your next login.
• Email to the address registered with your account.
• A clear notice on the main page of this Privacy Policy.

Continued use of the mikototo platform after any amendments take effect is considered your acceptance of the updated policy. The "Updated" date at the top of this document will always reflect the latest version in force.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom right corner of the platform.
• Email: [email protected] — we will respond within 1 to 2 business days.

For specific enquiries regarding data privacy rights or data access requests, please state this clearly in your message so it can be routed to the responsible team more quickly.